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Karcher Outlet FAQ’s

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1. Who are we?
2. What is a Refurbished Machine?
3. Is it safe to shop online at Karcher Outlet?
4. How do I shop online?
5. When do I have to log in?
6. What is my username?
7. What is my password?
8. How can I pay for my order?
9. Can I cancel or change an order?
10. How do I add to my order once I have submitted it?
11. What happens if the product is faulty?
12. How do I return an item I have purchased?
13. What is the warranty on products?
14. Do I have to pay for returns?
15. Am I charged for the items as soon as I order them?
16. What price do I pay for the product?
17. Do I have to pay for delivery?
18. How long do I have to wait for my order to arrive?
19. Can I specify a day or time for delivery?
20. Do I have to sign for my parcel?
21. What if I am out when the courier tries to deliver?
22. Can I send my parcel to a different address?
23. Can I have my items delivered to more than one address in the same order?
24. If part of my order is out of stock, do I have to pay an extra delivery charge when it is sent to me?
25. Can I order from overseas?

1. Who are we?
Karcher Outlet is the official agent for the exclusive sales of refurbished and end of line new machines for Karcher UK in the United Kingdom and Channel Islands.

2. What is a Refurbished Machine?
Refurbished products are all genuine Karcher Products. They offer excellent value for money and come complete with a full 6 month Karcher manufacturer's warranty which can be upgraded to 12 months.
These products may be classed as refurbished for a number of reasons:
  • They may have been previously sold, and subsequently returned and not put back on sale for cosmetic packaging reasons.

  • Alternatively, they may simply have incurred a minor amount of cosmetic damage during handling, this could be slight scratching or grazing

  • Some items may also have been returned with a reported fault or where a customer had difficulty in using the product.

All of these products have been returned to Karcher, tested by our certified engineers and repackaged. They are then made available for sale

REMEMBER: WE CLEARLY STATE IN EVERY TITLE, SUBTITLE OR LISTING WHAT TYPE OF PRODUCT YOU ARE BUYING (REFURBISHED, DAMAGED PACKAGING, TEST MACHINE AND SO ON).

3. Is it safe to shop online at Karcher Outlet?
Karcher Outlet use the industry standard Secure Socket Layer (SSL) encryption method. This will ensure a safe and secure transaction every time you visit the site. All credit card payments are taken using Sage Pay, a third party secure web payment portal.

4. How do I shop online?
  • Use the menus to navigate to the product you are looking for (or use the search facility)

  • If you want to purchase a product, select the buy button to add the product to your cart.

  • When you've finished your purchases, please proceed to the checkout

Any problems, contact us

5. When do I have to log in?
To make online shopping safe and secure, you'll have to log in when you're submitting payment or personal details.

6. What is my username?
Your username is your email address.

7. What is my password?
As your password remains private, we cannot access it. If you have forgotten your password, please go to the forgotten password section on the site and you will be emailed a new one.

8. How can I pay for my order?
VISA, MasterCard or SwitchMaestro. We can also accept cheques or BACS payments, payment of this type will need to be fully cleared funds before we can dispatch goods.

9. Can I cancel or change an order?
If the order has left we may not be able to stop the delivery, if it has not left us we will gladly cancel or change your order

10. How do I add to my order once I have submitted it?
Just place a new order. We will do our very best to attach to your other order

11. What happens if the product is faulty?
If the machine is faulty within the first 28 days we will exchange it for the same or an improved model at our discretion. We will also offer a full refund if you do not want to keep the machine. After 28 days the machine will be repaired and returned as per the standard terms of warranty. Please click on the warranty tab for full details.

12. How do I return an item I have purchased?
Simply log into your account, select I wish to return a product from the options shown next to your order in the ‘My Orders’ section and fill in your preferred collection details. Under the distance selling regulations you have up to seven working days to cancel your order, Karcher Outlet will allow up to 14 days to return an item for refund as long as it is in an unused and saleable condition. Where a product is faulty, damaged or described incorrectly we will make a full refund. If the item is simply unwanted then we will refund the cost of the item but not delivery charges. All returned items will be inspected upon receipt. If there is evidence that the products are not in the same physical state and reasonable care has not been taken with them unfortunately you will not be eligible for a refund. All goods are must be returned in the original packaging.

13. What is the warranty on products?
Please see the warranty tab for each product to see a detailed description of the warranty as it may change on some products. In general there is a 12 month warranty on Karcher Domestic cleaning machines. Please click here for a full description.

14. Do I have to pay for returns?
This depends on the situation, our terms state that you have to, but this is at the discretion of customer services.

15. Am I charged for the items as soon as I order them?
Payment will be requested from the credit card company on the day of order to cover the costs of goods and delivery. Methods of payment are as stated in the checkout area of the site.

16. What price do I pay for the product?
The price on the web is the price you pay. You will see this at the checkout and it will be confirmed again at the point of entering your card details. It will also be on your email confirmation and an invoice can be downloaded from the My Orders section of your web account.

17. Do I have to pay for delivery?
Some promotions allow for free delivery, otherwise carriage will be charged at the rates stated in the Delivery section of the website. You can see this before completing the purchase.

18. How long do I have to wait for my order to arrive?
3-5 working days (most deliveries are complete within 48hrs)

19. Can I specify a day or time for delivery?
At present with internet orders the answer is no, if you call us we can arrange pre 9.00am,10.00am, midday delivery, however this will attract an extra charge from the carrier.

20. Do I have to sign for my parcel?
You (or someone else on your behalf) will need to sign for the order. We will not leave a parcel with someone under 18 years old.

21. What if I am out when the courier tries to deliver?
A note will be left, please contact us and we will make arrangements to re-deliver

22. Can I send my parcel to a different address?
Yes - please ensure you have completed the delivery address in your personal details section of the web site. Please be aware that your delivery may take an extra day as we carry out security checks for non billing delivery addresses.

23. Can I have my items delivered to more than one address in the same order?
No, you will need to process separate orders

24. If part of my order is out of stock, do I have to pay an extra delivery charge when it is sent to me?
No - if something's out of stock we won't charge you any extra to deliver it when it comes back into stock.


25. Can I order from overseas?
At present we do not accept orders from outside the UK.